Due to the nature of research compounds, we maintain a strict all-sales-final policy. However, we stand behind our purity guarantee unconditionally.
CoreChems does not accept returns of any research compounds under any circumstances. This policy exists for several important reasons:
We ask that all purchasers review product specifications carefully before ordering. Our team is available to answer questions about specific compounds prior to purchase at contact@corechems.com.
Every compound we sell is tested and certified at 99%+ purity by an independent third-party laboratory. The Certificate of Analysis (CoA) for each batch is publicly available on our Lab Reports page. If any compound you receive does not meet the specifications stated in its batch CoA, contact us within 30 days of delivery and we will provide a full replacement or refund. No argument. No runaround.
This guarantee applies to purity and identity - the compound delivered matches the compound ordered at the stated purity level. It does not apply to changes of mind, incorrect size selection, or ordering errors on the part of the purchaser.
If your order arrives in a physically damaged state, do not use the compounds and contact us immediately.
To process a claim for a damaged shipment:
We will review the claim and arrange a replacement or refund as appropriate. Claims submitted more than 24 hours after delivery or without photographic evidence may not qualify for resolution.
If your order is missing items or contains incorrect compounds, contact us within 7 days of delivery with your order number and a description of the discrepancy. We will ship the correct or missing items at no charge via expedited shipping.
Email contact@corechems.com with your order number and photos (where applicable). We respond to all claims within 4 business hours during Monday-Friday, 9am-6pm EST.
Orders may be cancelled within 1 hour of placement if they have not yet entered fulfillment. To request a cancellation, contact us immediately at contact@corechems.com with your order number in the subject line.
Same-day shipping orders are prioritized for immediate fulfillment and may enter processing before the 1-hour window expires. We cannot guarantee cancellation for these orders but will make every effort to accommodate the request.
Once an order has been fulfilled and handed to a carrier, it cannot be cancelled.
Last updated: April 2024. This policy is subject to change. The policy in effect at the time of your order applies.
How can we help?
Email: support@corechems.com