Privacy
Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and shipping/billing address when placing an order
• Payment information (processed by a PCI-compliant third-party gateway - we do not store card numbers)
• Institution or organization name (optional, for researcher verification)
• Messages you send via our contact form or email
• Age verification confirmation (cookie-based, stored locally)

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, referring URL, and time of access, through standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations and tracking information
• Communicate with you about your orders, account, or inquiries
• Verify your eligibility to purchase (age and researcher qualification)
• Improve our website and product offerings
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraudulent transactions

We do not use your personal information to build advertising profiles or sell it to third parties for marketing purposes.

3. Information Sharing and Disclosure

We share your information only in the following limited circumstances:

• With shipping carriers (USPS, FedEx) to fulfill and deliver your order
• With our payment processing provider to process transactions
• With service providers who assist in operating our website (e.g., email delivery, analytics) under confidentiality agreements
• When required by law, court order, or governmental authority
• In connection with a merger, acquisition, or sale of assets (with notice to affected users)

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement reasonable security measures to protect your information, including SSL/TLS encryption for all data in transit, PCI-compliant payment processing, restricted access to customer data on our internal systems, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

5. Cookies and Tracking

We use a minimal set of cookies on our website:

• Age verification cookie: Stores your age gate confirmation to avoid repeated prompts (30-day expiry)
• Cart session cookie: Maintains your shopping cart contents during your session
• Analytics: We use basic analytics to understand website usage. This may include anonymized IP data.

You can disable cookies in your browser settings, but some website functionality may be affected. We do not use third-party advertising cookies or cross-site tracking.

6. Data Retention

We retain your order information for as long as necessary to fulfill our legal, tax, and business obligations, typically 7 years. Contact form messages are retained for 2 years. Analytics data is retained for 13 months. You may request deletion of your data as described in Section 7.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information including the right to access, correct, or delete your data. To exercise these rights, contact us at contact@corechems.com. We will respond within 30 days.

Note that deleting certain information may affect our ability to process future orders or fulfill legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites (such as carrier tracking pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our website is not directed to individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from an underage individual, we will delete it promptly.

10. California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to request deletion, and the right to opt out of sale of personal information. We do not sell personal information. To exercise your rights, contact us at contact@corechems.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy. For material changes, we may also send an email notification to customers with recent orders.

Questions about this Privacy Policy? Contact us at contact@corechems.com.